Terms + Conditions
These Terms and Conditions apply to bookings at the campsite owned by Ashton Symm (“Owner”). The Terms and Conditions form the basis of your contract with the Owner so please read them carefully before making a reservation.
1. Definitions
1.1 “Booking Confirmation” means the confirmation of booking provided to the Customer when a booking has been accepted;
1.2 “Booking Deposit” means 100% of the Fees;
1.3 “Booking Form” means the campsite booking form completed by the Customer;
1.4 “Customer” means the person booking the Pitch;
1.5 “End Date” means the last day of the Licence Period;
1.6 “Fees” means the fees specified in the Booking Form;
1.7 “Licence Period” means the duration of stay specified in the Booking Form;
1.8 “Pitch” means a camp pitch of a type identified in the Booking Form;
1.9 “Site” means the campsite known as Abbeyfield Glamping
1.10 “Start Date” means the first day of the Licence Period.
2. Booking and Payment of Booking Fees
2.1 A booking is made by completing and submitting the Booking Form and paying the Booking Deposit.
2.2 The Owner reserves the right to accept or decline bookings at the Owner’s discretion.
2.3 The Customer, as the person taking the booking, will be responsible for all members of the party. The Customer, as the person in charge of the party, must be at least 18 years old at the time of booking.
2.4 Children under the age of 18 must be accompanied by an adult.
2.5 The Customer must pay the total amount payable to the Owner at the time of submitting the Booking Form.
2.6 Once the Owner has received the Booking Form and the Booking Fees the Owner will send the Customer a Booking Confirmation. At this point a binding contract exists.
3. Cancellation of Booking
3.1 If the Customer cancels within the first 48 hours of making the booking all sums paid by the Customer shall be refunded.
3.2 If the Customer cancels by giving less than 14 days' notice before the Start Date 50% of all sums paid by the Customer will be refunded by the Owner.
3.3 If the Customer cancels by giving less than 7 days' notice before the Start Date all sums paid by the Customer will be retained by the Owner.
3.4 If the Customer has not arrived at the Site by 10pm on the Start Date and has not been in contact with the Owner to explain the delay the Customer will be deemed to have cancelled the booking and the Owner shall be entitled to retain all sums paid by the Customer.
4. Owner’s obligations during the Licence Period
4.1 The Customer may use the paths and drives leading to the Pitch to go to and from it.
4.2 The Customer may use such parts of the Site as the Owner has designated for shared use.
5. Customer’s obligations during the Licence Period
The Customer agrees with the Owner:
5.1 To use the Pitch in a reasonable and careful manner and to keep the Pitch clean and tidy at all times.
5.2 To use the Site facilities in a reasonable and careful manner.
5.3 To inform the Owner of any breakages or spillages or other accidental damage on site.
5.4 To place all refuse in the receptacle(s) provided for the Pitch by the Owner.
5.5 To keep all outside areas free of food and rubbish in the interest of keeping wild animals at bay.
5.6 To wash up all used kitchenware and returning it to its place at the end of your stay.
5.7 That the Pitch will be occupied by no more than the number of people allowed for in the breakdown of the Pitch Fee.
5.8 That children will be properly supervised at all times on the Site.
5.9 That any vehicle brought onto the Site shall be roadworthy and have a valid tax disc and shall be driven only by a driver holding a full current driving licence.
5.10 Not to drive any vehicle on the Site after 10pm or before 6:30am.
5.11 Not to form a group of more than 4 people on site.
5.12 Not to do anything which may be a nuisance to or cause damage or annoyance to the Owner or other occupiers of the Site.
5.13 Not to play any musical instrument or other audio device after 10pm or before 8am and to keep noise to a minimum between those hours.
5.14 Not to use the Pitch for any illegal or immoral purposes.
5.15 Not to cause or permit any dangerous or inflammable substance to collect in or on the Pitch apart from those designed for use with outdoor cooking equipment or the indoor stove.
5.16 Not to bring any animal or pet to the Site.
5.17 Not to smoke in the Pitch except in designated smoking areas.
5.18 To park vehicles only where the Owner may designate.
5.19 Not to leave any belongings, place any items or hang any washing in the communal areas of the Site.
5.20 To report any accidental damages to the Owner soon as possible before the End Date. Please note a damage fee up to £100 per damaged item may be payable depending on the extent of the damages.
6. Termination
6.1 If there has been a substantial breach of any of the Customer’s obligations or if the behaviour of or level of noise generated by the Customer and his guests is unacceptable to the Owner the Owner may with immediate effect terminate the Customer’s licence to use the Pitch and the Pitch must be vacated and no refund will be given.
7. General
7.1 Any obligation on the Customer in these Terms and Conditions not to do an act or thing includes an obligation not to permit or suffer another person to do such act or thing.
7.2 To the fullest extent permissible by law the Owner’s liability for any loss or damage suffered by the Customer or members of his party shall be limited to that which arises out of the negligence of the Owner’s employees sub-contractors or agents.
7.3 Whenever there is more than one person comprising the Owner or the Customer their obligations may be enforced against all of them jointly and against each of them individually.
7.4 The Owner and Customer do not intend that the contract between them should be enforceable by any person solely by virtue of the Contracts (Rights of Third Parties) Act 1999.
7.5 An obligation in these Terms and Conditions to pay money includes an obligation to pay Value Added Tax in respect of that payment.
7.6 This contract between the Owner and the Customer shall be governed by the law of England and Wales.